We want you to be 100 per cent happy with your purchase from Couturie. Our jewellery is custom made and personalised for you, so if you have a change of heart or spot a mistake, please let us know as soon as possible by emailing email@example.com (within 24 hours please).
If, once delivered, the goods are not what you ordered or are damaged, please notify us by email within 7 working days and we will either make good any shortage or non-delivery; or replace any goods that are damaged or defective; or refund to you the amount paid by you for the goods in question.
As all our personalised items are one-of-a-kind, those returns will incur a 30 per cent restocking fee and refunds can take up to 7 days to process.
Please note that any returned items must be in an unworn condition.
The gold element of plated jewellery can fade over time. To keep it looking good as new, always put on your jewellery after you have used sprays, deodorant or perfume. Avoid wearing in bed or in the shower. Keep in an airtight container. Last on, first off!
Creativity takes a little time. Our custom pendants are made to order in our UK studio and take approximately 10 working days to make.
Delivery in time for Christmas is no longer guaranteed. Our studio will close between 24th December and 2nd January, so please take care to calculate those days when estimating the 10 working day shipping time.
Delivery is free of charge within the UK (excluding Channel Islands) and is sent via Royal Mail ' signed for' delivery which should take one working day after they arrive from our studio. International delivery is charged at the standard rate of £9.95 and is sent by Royal Mail 'tracked and signed' and will take 3-7 days depending on location. Special Delivery with in the UK is an option at the check out for an additional £7.50 but production time will remain the same. If your order is urgent, please contact us and we will do our best to help if possible.
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