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Packaging
All Couturie jewellery comes in our own soft grey suedette drawstring bag. Items over £100 are boxed. Phone cases are packaged in a smart, white slider box and inkbox tattoos come in their own unique packaging.
Is it a gift? Let us know in the 'add a note to order' section of the cart and we will exchange the invoice for a gift receipt.
Returns
We want you to be 100 per cent happy with your purchase from Couturie. Our jewellery is custom made and personalised for you, so if you have a change of heart or spot a mistake, please let us know as soon as possible by emailing sales@couturie.com (within 24 hours please).
If, once delivered, the goods are not what you ordered or are damaged, please notify us by email within 7 working days and we will either make good any shortage or non-delivery; or replace any goods that are damaged or defective; or refund to you the amount paid by you for the goods in question.
As all our personalised items are one-of-a-kind, those returns will incur a 30 per cent restocking fee and refunds can take up to 7 days to process.
Please note that any returned items must be in an unworn condition.
Delivery
Creativity takes a little time. Our custom pendants are made to order in our UK studio and take approximately 10 working days to make.
Delivery in time for Christmas is no longer guaranteed. Our studio will close between 24th December and 2nd January, so please take care to calculate those days when estimating the 10 working day shipping time.
