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All Couturie jewellery comes in our own soft grey suedette drawstring bag. Items over £100 are boxed. Phone cases are packaged in a smart, white slider box and inkbox tattoos come in their own unique packaging.
Is it a gift? Let us know in the 'add a note to order' section of the cart and we will exchange the invoice for a gift receipt.
We want you to be 100 per cent happy with your purchase from Couturie. Our jewellery is custom made and personalised for you, so if you have a change of heart or spot a mistake, please let us know as soon as possible by emailing email@example.com (within 24 hours please).
If, once delivered, the goods are not what you ordered or are damaged, please notify us by email within 7 working days and we will either make good any shortage or non-delivery; or replace any goods that are damaged or defective; or refund to you the amount paid by you for the goods in question.
As all our personalised items are one-of-a-kind, those returns will incur a 30 per cent restocking fee and refunds can take up to 7 days to process.
Please note that any returned items must be in an unworn condition.
Our studio is now closed for custom jewellery until 27th April. Therefore the earliest shipping dates are likely to be mid-May. We will keep updating this information and will also make announcements via our social channels @couturiejewllery of Facebook and Instagram.